Shipping policy

At https://farentia-mode.com, we place great importance on reliable, transparent and efficient shipping. Please read the following information carefully before placing your order.

Shipping Costs

We offer free shipping on all orders to Germany and the United Kingdom.

Shipping cost: €0.00 for orders delivered within Germany
Shipping cost: £0.00 for orders delivered within the United Kingdom
Applies to: All order values and all available delivery areas within Germany and the United Kingdom

Processing Time

Order cut-off time: 20:00 CET/CEST

Orders are generally processed within 1–3 working days, Monday to Friday.

Orders placed at weekends or on public holidays will be processed on the next working day.

Delivery Time

The estimated delivery time is generally 5–12 working days after the order has been processed.

Actual delivery times may vary depending on the delivery address and shipping carrier.

Please note:
The delivery times stated are estimates and may vary due to carrier delays, weather conditions, regional circumstances or other factors beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so that you can follow your shipment online.

Returns and Damaged Items

If you are not satisfied with your order, or if an item arrives damaged, defective or incorrect, please contact us within the period specified in our Return and Refund Policy at:

info@farentia-mode.com

You will then receive the relevant return information and instructions.

For further information, please refer to our Return and Refund Policy.

Important Information

Customers are responsible for providing a complete and accurate delivery address during checkout.
Failed deliveries caused by incomplete or incorrect address details may result in additional costs or delays.
Delivery times may be extended due to circumstances beyond our direct control.