Refund policy

At Farentia Mode, your satisfaction is our highest priority. This policy explains the terms and conditions for returns, refunds and cancellations in accordance with applicable German and European consumer protection laws.

Returns

You may request a return within 30 days of receiving your goods.

To initiate a return, please contact our customer service team at:

info@farentia-mode.com

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, incorrectly supplied or significantly different from its description. In such cases, we will cover the return shipping costs.

Exchanges

We accept exchange requests. If you would like to change your order, please contact our customer service team. The daily order cut-off time is 20:00 CET/CEST (Central European Time).

Consumer Rights Notice

Nothing in this policy limits or excludes your statutory rights under German or European consumer law.

Under the applicable provisions of the German Civil Code (BGB), EU consumer protection legislation and other applicable consumer protection laws, you may be entitled to a repair, replacement or refund if a product is defective, unsafe, materially different from its description or does not meet the quality standards required by law.

Restocking Fees

We do not charge any restocking fees.

Refunds

Once your return has been received and inspected, your refund will be processed within 7 working days.

Refunds will be issued using the same payment method used for the original order.

You will receive a confirmation email once the refund has been processed.

The time it takes for the funds to appear in your account may vary depending on your payment provider or bank.

Return Conditions

Items should, where possible, be returned in their original packaging together with all accessories.

Products must be unused and in their original condition, except to the extent reasonably necessary to inspect the goods.

Returns must be securely packaged to prevent damage during transit.

If an item has been used beyond what is reasonably necessary for inspection, damaged or returned incomplete, an appropriate deduction for any reduction in value may be made where permitted by law.

Responsibility

We are not responsible for delays or damage occurring during return transit.

Customers are asked to inspect their order within 24 hours of receipt and report any issues promptly.

Return Method

Returns are accepted by post only.

For defective, damaged or incorrectly supplied items, return shipping costs will be reimbursed.

For all other returns, the customer is responsible for the return shipping costs.

Shipping Information

The estimated delivery time is generally 5–12 working days after processing has been completed.

We ship from our international fulfilment centres in order to offer our customers competitive pricing.

Address Changes

If you would like to change your delivery address, please contact us as soon as possible at:

info@farentia-mode.com

We will do our best to make the requested change, but we cannot guarantee that it will be possible once the order has already been processed.

Undeliverable Parcels

If a parcel is returned because an incorrect address was provided, delivery was refused or the parcel was not collected, we reserve the right to charge additional costs for the return shipment and any subsequent reshipping.